WHY ARE YOUR PRICES SO LOW?
Each of our dresses are made to order and are actual JenniferScott designer brands. Because we order direct from our manufacturer, we are able to offer these beautiful dresses without the markups you would expect to pay with other designer brands. We do this while maintaining quality materials and construction you would expect to find in a designer dress. In addition, since our business is only online-based, we can keep our overhead low without the brick and mortar costs that most bridal shops are subject to. We pass these savings onto you.
DO YOU HAVE RETAIL LOCATIONS?
We do not have retail locations which allows us to keep our prices so low. We only sell our dresses online.
HOW DOES THE QUALITY OF YOUR DRESSES COMPARE TO OTHER DESIGNER BRANDS?
Our dresses are sewn and hand-crafted by professional seamstresses in our manufacturer's design and clothing facility. The dresses are customized by style, size and colour, and are sent to you after a thorough inspection by our staff. Be leary of extremely low prices you may find on some sites as these are often assembled by seamtresses who do not have experience of making bridal gowns and dresses and use inferior fabrics and sewing techniques. Our close relationship with our manufacturer helps ensure high quality dress construction and fabrics used in each dress which helps us maintain a high level of quality control.
WHERE DO YOU SHIP?
We ship our products world-wide to most countries with only a few exceptions. Please check our list in the check-out section of your shopping cart.
HOW LONG WILL IT TAKE TO RECEIVE?
Because our dresses are made-to-order, you can expect us to ship it out in as little as 8 - 10 weeks + delivery time. When ordering your dress outside of peak dress-ordering season, you may also select our rush delivery option where we expedite the production of your dress and you can expect it to be completed within approximately 6 weeks. Then, once your dress has been made, the shipping time for delivery to Canada & the U.S. is an additional 5 - 6 business days; Europe is 15-20 days, and other countries and continents may take longer, please contact us if you require more information.
FORMS OF PAYMENT
We use PayPal on our website to allow for secure payment processing, which will allow you to use any major credit card (such as VISA, MasterCard, American Express, Discover and more), as well as other forms of payment. We also accept email money transfers (please contact us for more information).
RETURNS AND EXCHANGES?
We offer a 3 day satisfaction guarantee. If you are unsatisfied with your product, then you can return or exchange it within 3 calendar days from the date you received the shipment (including the day you received it). A 15% (minimum $25 per item) restocking fee will apply to all returned items and must meet the following criteria:
1. Item must be in new, unused condition
2. Item must not be worn, stained, dirty (including hair of any type) or altered in any manner
3. Item must be returned in original packaging
4. Item must be returned before your wedding date
5. Item must not be a custom order dress
6. Return will not be provided for bras, lingerie or shoes
To return an item, you must contact us to obtain an RMA (Returned Merchandise Authorization) number. You will be provided with an RMA form to fill out. You must then ship back your item before the 3rd calendar day from the date you received it (including the day you received the item). The shipment must be sent and post-marked within the 3 days along with a tracking number. You will be responsible for all shipping costs. We must receive the returned shipment within 2 weeks. Once we receive your returned shipment please allow up to 2 weeks to process your return.
Exchanges will be provided with an instore credit towards another purchase.
Items will not be accepted for return or exchange if they do not meet the above listed criteria.
WHEN SHOULD I ORDER?
While we estimate that orders purchased from our website will usually arrive to you within 8-10 weeks + shipping time, we recommend ordering your dress as early as 4-5 months in advance of your wedding when possible. This will allow time that you may require for any alterations and/or steaming of your new dress. It is also important to consider the fact that the bride's dress and those of the bridal party often shape other décor elements of your wedding (i.e. tuxedos, flowers, hair & make-up, etc.), and therefore the wedding dress is often one of the first decisions that should be made when planning your big day. So order early to avoid potential delays or issues.
CAN I CANCEL AN ORDER I ALREADY PLACED?
Orders can be cancelled with 48 hours of placing your order. Please email or call customer service to cancel your order within this timeframe. Orders that have been placed beyond 48 hours cannot be cancelled - no exceptions.
CAN I ORDER EXTRA FABRIC?
Yes. You can order an additional 1 or 2 yards of fabric with your wedding dress, which can be used for a variety of reasons, including dress alterations, custom shawls and keep sake projects.
CAN I ORDER OVER THE PHONE?
Our Sales Centre would be happy to answer any of your questions before you purchase your dress. When ordering over the phone, we will first send you an email confirmation of your order summary to ensure that your order is placed to your exact specifications, and provide you with an email address that you can make your payment to (via PayPal or online banking email money transfer). Once your order has been confirmed, your receipt will be emailed to you.
CAN I REQUEST RUSH DELIVERY?
For brides who would like to receive their dresses sooner than the normal 8-10 weeks + delivery time, we offer a rush delivery option which can be added to each dress order, when ordering outside of the peak dress-ordering season (January to May). Rush orders cut down on production time and can usually be completed within 6 weeks + delivery time for an additional $55.00. An add-on option will appear to your dress details when option is available.
WHY BY ONLINE VERSUS A RETAIL STORE?
Buying online from a reputable supplier has many advantages over buying a dress in a bridal shop.
When you try on dresses at a bridal shop, their consultant will suggest only a small number of styles for you to see or try on leaving you with a small selection, primarily based on your budget, to view of the many that are available. Online gives you the advantage to browse our complete collection of dresses in the comfort of your home at your leisure with all dresses being within $100 of each other leaving a wider variety of styles to choose from within your budget.
In addition to this, unlike dresses at bridal shops, when you order a dress online with JenniferScott Bridal, your dress is custom made right when you order it, and you are the only bride who will ever wear it. You do not have to worry about the common side effects of buying a dress from a bridal shop where numerous brides have tried on your dress before you by it leaving all kinds of damage such as makeup smudges, sweat, body odor, hair, and even dirt from unwashed hands.
In the event you do not buy a dress of the rack and order one in from the designer through the bridal shop, you are likely looking at several months and in some cases up to a year or more to receive your gown. JenniferScott Bridal can have your new bridal gown to you in as little as 6 weeks.
Finally, unlike bridal retail shops, we do not have the overhead of rent, utilities or excess staff, so we can keep our dress prices incredibly low and free of unnecessary mark-ups saving you hundreds and even thousands on your dress purchase.
IS THERE A CHARGE FOR SALES TAX?
GST of 5% will be applied only to orders being shipped within Canada.
HOW DO I CONTACT CUSTOMER SERVICE?
You may contact customer service by email at any time at service@jenniferscottbridal.com
You can also call us directly at: 780-643-2469 or toll free 1-866-740-2412, Monday-Friday 9:00 am - 5:00 pm MST
ARE THESE DRESSES NEW OR USED?
All of our dresses are new, made of 100% new materials, and made to order.
DO YOU OFFER SPECIAL DISCOUNTS?
JenniferScott Bridal ocassionaly participates in local bridal shows and provides discount coupons to brides and their attendants visiting our display. When you order your dress, you have the opportunity to enter your promo code for special savings. For more information on our tradeshows, please visit our News & Events page.
IS MY PURCHASE OVER THE INTERNET SECURE?
Our orders are processed through PayPal, which keeps your purchase secure over the internet using a secure socket layering technology to keep your personal information encrypted and secure. To learn more about PayPal, click here. (www.paypal.com)
DO YOU OFFER ALTERATIONS?
We do not provide alterations for online orders. We suggest contacting a professional seamstress/tailor in your area experienced in bridal and formal gown alterations.
